Privacy policy

Last updated: October 26, 2026

G. D'Aoust & Cie (“we”, “us”) operates the store at 73 rue Sainte-Anne in Sainte-Anne-de-Bellevue, Quebec, and the website gdaoust.com. This policy explains what personal information we collect, why we collect it, who we share it with and how you can exercise your rights. We handle personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Person in charge of privacy

The person in charge of the protection of personal information at G. D'Aoust & Cie is our Privacy Officer. You can reach them at:

Privacy Officer, G. D'Aoust & Cie
73 rue Sainte-Anne, Sainte-Anne-de-Bellevue, QC H9X 1L9
info@gdaoust.com · 514-457-5333

Information we collect

  • When you place an order: your name, email address, phone number, billing and shipping addresses, the items you buy and your order history. Payments are processed by our payment providers; we do not see or store your full card number.
  • When you create an account or sign in: your email address and any information you add to your account. Sign-in uses a one-time code sent to your email.
  • When you subscribe to our newsletter: your email address and your consent to receive our emails.
  • When you chat with us or write to us: the content of your messages and, if you provide them, your name and email address.
  • When you browse our website: technical information such as your IP address, browser and device type, the pages and products you view, your searches and how you arrived at our site. This information is collected with cookies and similar technologies (see “Cookies and similar technologies” below).

Why we use it

  • To process and ship your orders, arrange in-store pickup or furniture delivery, and handle returns and exchanges.
  • To answer your questions and provide customer service.
  • To send you our newsletter and offers, only if you have agreed to receive them.
  • To prevent fraud and protect our store and our customers.
  • To understand how our website is used, improve it, and measure and improve our advertising.
  • To meet our legal obligations, such as accounting and tax requirements.

We collect only the information we need for these purposes. We do not sell your personal information.

Our website chat and AI assistant

The chat on our website is provided through Shopify Inbox. Answers in the chat are generated automatically by an artificial intelligence assistant, using information about our products, our policies and our website. Your messages are processed by Shopify and its service providers to generate these answers and to keep a record of the conversation. The assistant can make mistakes: for anything important, please confirm with us at info@gdaoust.com. Please do not share sensitive information, such as payment card numbers, in the chat.

Shopify’s fraud-prevention tools may automatically screen transactions for risk. If you have a question about a decision concerning your order, contact us and a member of our team will review it.

Who we share it with

We share personal information only with service providers that help us run our business, and only the information they need:

  • Shopify, which hosts our online store, checkout, customer accounts, chat and email tools, and processes payments. Shopify’s privacy policy: shopify.com/legal/privacy.
  • Payment providers, such as card networks, Shop Pay, Apple Pay and Google Pay, to process your payment.
  • Delivery carriers, such as Canada Post and our furniture delivery partners, to deliver your orders.
  • Email marketing tools, such as Shopify Messaging and Mailchimp, to send our newsletter to subscribers.
  • Advertising and analytics partners, such as Google and Shopify Audiences, to measure our advertising and show relevant ads. Shopify may also use store data, combined with other Shopify data, to improve its products, ad targeting and personalization, as described in its terms.
  • Other tools that help us operate the store, such as search, page-building, automation and artificial intelligence tools, which may access store data to perform tasks on our behalf.

These providers must protect your information and may use it only to provide their services to us. We may also disclose information when required by law or to protect our rights.

Information stored outside Quebec

Some of our service providers, including Shopify, store and process information outside Quebec, including in other provinces, in the United States and in other countries. We take reasonable steps to ensure that these providers protect your information appropriately. Information stored outside Quebec may be subject to the laws of those places.

Cookies and similar technologies

We use cookies that are necessary for our website to work, for example to keep your cart, complete checkout and keep you signed in. We also use cookies and pixels for analytics and advertising, including from Shopify and Google. You can refuse or delete cookies in your browser settings; blocking necessary cookies may prevent some parts of the site from working. You can manage Google ad personalization at adssettings.google.com.

Marketing emails

We send our newsletter and offers only to people who have agreed to receive them. Every email includes an unsubscribe link, and you can also unsubscribe at any time by writing to info@gdaoust.com.

How long we keep your information

We keep personal information only as long as necessary for the purposes described above, or as required by law (for example, accounting records are generally kept for six years). After that, we destroy it or anonymize it.

How we protect it

We use security measures suited to the sensitivity of the information, including restricted access to our systems and the security features of our service providers. Checkout and payment information is encrypted. If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d’accès à l’information du Québec, as required by law.

Your rights

You may ask to access the personal information we hold about you, have it corrected, withdraw your consent, receive it in a structured, commonly used technological format, or ask us to stop disseminating it or to de-index it where the law allows. To make a request, write to our Privacy Officer at info@gdaoust.com. We will respond within 30 days. You can also update your information by signing in to your account.

Children

Our website is intended for adults. We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.

Questions and complaints

If you have a question or a concern about how we handle your personal information, please contact our Privacy Officer first. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Changes to this policy

We may update this policy from time to time. The new version will be posted on this page with its update date. If we make significant changes, we will let you know by appropriate means.