Delivery and fees

ORDER PROCESSING

Orders are carefully processed within 1 to 3 business days.

DELIVERY TIMES

Packages are shipped via Canada Post. Delivery typically takes 3 to 7 business days and may be longer during peak periods (e.g., holidays).

SHIPPING FEES

Order total before taxes:

• $0.00 to $98.99: $12.99 flat fee
• $99.00 and over: Free*
• Gift cards: Free

IMPORTANT – HEAVY ITEMS & FURNITURE
Certain items, including heavy or furniture items, require additional shipping fees.

• These fees are not included in standard shipping rates.
• They are calculated after your order is placed, based on weight, dimensions, and delivery location.
• A member of our team will contact you after purchase to confirm the shipping cost.

Your order will only be shipped once you approve the additional charges.

IN-STORE PICKUP

Free in-store pickup is available.

ITEM AVAILABILITY

If an item is out of stock, we will contact you promptly to:

• provide a restock timeline;
• reserve the item;
• offer a replacement;
• or issue a full refund.